“ Oh yeah, I definitely fell for the DD clock, shouldve known better as BSC had the exact same thing before they existed g Wanted to save that 60$ something chronic and it had a leading effect on my making a purchase when I did as I was in the final 40 minutes or so before it restarted, its predatory bullshit and should be removed. I had lengthy conversations with BS’s owner about how disengenuous it is and that customers have every right to demand a full refund within 7 days of making a purchase or even longer if they discover themselves in financial distress over the purchase, which was the demographic they were targeting hardest as the models theyd buy, had the LARGEST margins for the company and even with a restocming fee after a return, theyd still turn a good profit after forcing you to pay return shipping.
TacToys was better on the return front, but BSC would have offered to pay themselves for a device that tried to combust without the drop of a hat if it wasnt local, if it was, theyd even pick it up themselves so youd feel more comfortable not having to transport what is effectively a bomb with over 100 individual charges in most cases.
1 sent you an inbox about whats happened since, ill update the post soon, honestly waiting to see how much longer it will take for the refund to actually be processed and if I have any further issues there.
Seems like that friend of mine that gave me the vector | mentioned earlier, may have given an ear bashing himself, he was pretty pissed with how it was handled too, Im not surprised considering he was about to drop a pretty penny on a bunch of GBB stuff with them as he was under the impression they were on the up but still janky and untrustworthy and now will likely purchase from hobby instead considering even he had issues contacting customer service.
Ill also maintain, I was quite timid on the phone, I have severe anxiety, so if im not in the situation, it makes gauging whats going on more difficult, so on the phone I was nothing but polite, not mad, not angry, reasonable if anything considering my blaster almost caught fire due to a DESIGN flaw.
When it came to my original post, my hate absolutely came through with a flourish, things couldve been worded considerably better, but thats what happens when your policies are F the customer, they can wait and chase us around everyday while we try to take every cent we can and hold it for as long as possible.
P.S TacToys, I know you’re seeing this, the tone of your emails and the fact that my
“handler” has changed tells me enough, the constant bombardment of phone calls on friday wasnt ignored, thankyou for getting me motivated enough to push this a little further after you harrassed me, I may have made an agrivated post publicly stating my opinion and dealings with you, but I sure as hell havent harrassed you one bit. This toxic behaviour needs to stop, who ever is doing it needs to get fired immediately as they’re destroying your company from the inside and WILL land you in a pot of fuckery seen enough. Quit it with the exact same cycle with every issue you’ve ever had, it’s psychotic.
Who the hell is going to buy from a company that doesn’t even have an answering machine or a voice mail to collect the hundreds of phone calls your poor customer rep has to contend with, no wonder theres a post here stating that the front staff have a tendancy to create inhouse issues with the other employees JUST LIKE BSC, it’s got to be making the poor girl need therapy 9 days a week, get an answering service for shits sake, or pay for more phone lines and staff, that is a thing. No customer should be left feeling like they were hung up on or your phone is off during business hours, do you not like money, and your staff shouldnt feel like they hate the fuck out of their jobs and themselves because theyre dealing with the problems your policies create.
TI;Dr Dear TacToys (Owners), dont be shit cunts, treat the public and your staff better, realign your policies and marketing practises to the standard of the State you operate within or just fuck off, I couldnt care less which you pick, Im not your customer anymore. To the staff, just get a different job or band together and do it better, yes its hard, but shit Maccas would be less soul crushing by the sounds of it. “