My classic example of arsehole Insurance Companies comes from a single Bushfire event.
My ex-missus had all her shite insured with the RAC when we first met.
As we progressed through a few different properties that I owned, I stupidly agreed to go with the RAC as Insurers for the 5 Acres that I bought up in the hills.
Done the right things, spoke with them on the phone about Shed and Contents Insurance, Outbuildings, Property Infrastructure etc etc and they told me that everything was covered in accordance with the Policy requirements that the Bank needed to okay the Loan/Mortgage.
Well……. the very first bushfire out of several that I had to fight on that property over the years, that Insurance Policy was an absolute farce in the sense of what they assured me from the start and what the actual reality was when I went to make a Claim!
The old main shed was 24 x 18 metres, with water, phone lines, 3 Phase power and Intercom connected all the hundreds of meters up to the main house at the back of the property.
Next was a brand new 11 x 11 meter Barnstyle Shed with power/water etc.
Next to the house was a brand new 6 x 9 metre powered shed.
In addition was three 3 x 3 metre unpowered Machinery/Garden Sheds.
One 20 000 Gallon Concrete Water Tank and a brand new Steel/Poly Lined 38 000 Gallon Rhino Water Tank.
All of the house, sheds and everything else had down pipes, pumps, poly pipes and everything else required to collect rainwater, as we were too far out of town to have access to Mains Water Supply.
So………. Bushfire, lost 13 cars and 2 trailers, melted all of the guttering, down pipes, poly pipes, pumps and any other equipment required to be able to collect/transfer water.
RAC reply, we only cover a 1.5 x 1.5 garden shed with a total loss capacity of $1000 to cover a Lawnmower, Brush Cutter and hand tools……. even though the main shed alone had close to 1 million dollars worth of infrastructure/tools and equipment in it!
We do not cover guttering, down pipes, water tanks, water pumps, fencing or any other equipment not recognised by our policies.
Even though I had spent hours on the phone explaining every single square inch of the property and all of the specific details of what was on it, they told me that it was all covered and just pay the premiums!
From that absolutely absurd lying shitshow of an experience, I got hold of ELDERS Rural Insurance and it was the best thing I’ve ever done!
Following bushfires and losses/damages was fully covered without question and was about 2/3rd’s of the price of the thieving Metropolitan/City wankers at the RAC!